Market Backdrop:

  • Competition for pet owner’s business is growing steadily. Providing high value for money membership services is, therefore, a key to success and growth.
  • Research has shown that one of the top concerns that pet owners have is “What do I do if I think there is something wrong with my pet?”


How can Vetfone’s core service help:

  • Over 10 years of experience has shown that, with the correct advice, 2 out of 3 cases do not require an immediate trip to the vet. By calling our team first, we can save members the time, cost and stress of a visit to the vet.
  • It is an emotional time if you think your pet is ill and so having 24/7 access to a veterinary expert provides peace of mind.


These aspects combine to show that your membership proposition enjoys excellent customer service and higher value for money, leading to increased sales and higher renewal rates.


I first used the service whilst pet sitting in Stockholm where I was caring for Muttley, a 1 year old Boston Terrier. On the second day of my stay, Muttley suffered from a seizure but fortunately, I knew what to do in this situation. After Muttley stopped fitting and had returned to his usual self, I used the Vet Line for reassurance as I wasn’t sure whether or not I needed to take Muttley to the vets. I was reassured by the calm and understanding member of staff that I had done the right thing and that I just needed to keep an eye on him for the next 24 hours. It was great having a direct line to a qualified veterinary nurse, especially as I was in a foreign country alone, looking after someone else’s pet. Keep up the great work!” TrustedHouseSitter’s customer


Use the Business Enquiries form to get in touch or call us on 0333 332 1871