The vetfone site and helpline are provided exclusively for residents of the United Kingdom and European Union and follows the laws, veterinary terminology and recommended advice of these countries. Users from other countries are not catered for and should make their country of origin known during any interaction with vetfone™.

By moving from the vetfone.co.uk home page you are acknowledging that you have read, understand and accept the following statements and conditions, which all together constitute the vetfone.co.uk Users Agreement. If you do not agree to and accept the following terms & conditions and other statements, then you should close this window and exit the site.

vetfone™, petanswer™, petcall™ and petfone™  are registered trademarks belonging to Vetsdirect Ltd. Their use without permission is prohibited without prior written consent. It will be protected to the furthest extent possible in law.

The content on vetfone.co.uk is owned by Vetsdirect Limited, and is protected by copyright and other intellectual property rights. Free and purchased downloads of content are for your personal use only. You must not copy, sell or distribute any of the content you find in vetfone.co.uk. If you do use it you will be required to indemnify vetfone™ against liabilities which may result and we may also decide to sue you unless you have written permission from vetfone™.

Where we ask for personal information e.g. in surveys, we will not pass that on to third parties without your permission.

Every effort is made to ensure that the content of this site is accurate and up-to-date, however, it is up to you to use the information contained here sensibly. vetfone™ cannot accept responsibility for your actions or injury caused to your animal or consequential loss, for misinterpretation or abuse of information vetfone™ has created or said, nor can it be responsible for third party information to which it provides access. Vetfone™ provides general advice, reassurance and to help you decide if you should take your animal to see the vet. We will never attempt to diagnose a condition either though our website, over the telephone or via web chat. If there is any doubt, take your animal to see a vet immediately.

Please contact vetfone™ (info@vetfone.co.uk) or via our published numbers immediately if you are concerned about the accuracy or suitability of anything that you read. We will investigate the matter quickly and deal with it as appropriate.

This policy covers all users who register to use the vetfone.co.uk website and the vetfone™ helplines. It is not necessary to register in order to gain access to the searching facilities of the site, but we may restrict access to certain areas as referred to in Principle 2 below.

We are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply four principles which you can read about below.

Principle 1 - Notice
During our registration process, we ask for personal information which both identifies you and enables us to communicate with you. We may also invite you to tell us your interests so that we can make our communications relevant and interesting for you. However you can decline to give this information if you so wish. We will use the information you provide only for the following purposes:

  • To send you newsletters and details of offers and promotions in which we beleive you will be interested
  • To improve the content, design and layout of the vetfone.co.uk website and to facilitate knowledge management
  • To understand the interests and buying behaviour of our registered users
  • To perform other such general marketing and promotional activities focused on our products and services

This privacy policy only covers the vetfone.co.uk website Other links within this site to other websites or framed third party sites are not covered by this policy. We may continue to use your personal information for a period after you cease being a registered user.




If you choose not to register or not provide personal information, you may still visit the vetfone.co.uk website but you will not be able to access the restricted areas available to registered users. By completing the registration process, you accept the Terms and Conditions described and consent to our using your information accordingly.

We have taken appropriate measures to ensure that your personal information is not unlawfully processed vetfone.co.uk uses industry standard practices to safeguard the confidentiality of your personal identifiable information and treats data as an asset that must be protected against loss and unauthorized access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company.

The vetfone.co.uk website and vetfone’s help lines are not intended for children. We ask that no-one under the age of 12 submits personal information to us or uses the site without supervision of a parent or guardian. In the case of our premium rate telephone service and our petanswer service this should not be used by anyone under 18 without supervision of a parent or guardian.

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to:
Data Protection Officer
Vetsdirect Ltd,
Dorset House,
Regent Park,
297 Kingston Road,
KT22 7PL


If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

You must ensure that you only use vetfone.co.uk for lawful purposes and in a manner which does not in our reasonable opinion infringe the rights of any person or entity, or restrict anyone's enjoyment of vetfone.co.uk or the Internet.

We are not responsible for content that is provided by others or for any failure or delay in removing it from vetfone.co.uk.

Upon request by Vetsdirect Limited, you agree to indemnify Vetsdirect Limited and its affiliates, their employees, contractors, officers, directors, telecommunications providers and content providers from all liabilities, claims and expenses that arise from any breach of this Users Agreement, use of vetfone.co.uk or the Internet, or the transmission of any content on vetfone.co.uk by you.

vetfone™ endeavours to deal with all complaints as fairly, quickly and efficiently as possible. If you have a complaint send an email immediately to info@vetfone.co.uk and it will be dealt with in complete confidentiality.

When you order from vetfone™ we need to know your name, delivery address and e-mail address so that we can process and arrange delivery of the product.

If you are paying on-line with a credit card we also need your credit or debit card number and expiry date. For some cards (e.g. Switch/Maestro) we need your card issue number as well. If you pay on-line this information is held on a secure server using sophisticated encryption for your protection. Your contact telephone number is also helpful in case we have to contact you urgently about your order. This number is sometimes required by courier services making overseas deliveries.

If you complete a personal profile about yourself we will endeavour to keep you informed of developments in the subject areas that you have indicated.




We provide expert and cost efficient services that in turn will help you care for your pet, regardless of the time of day or night.
CALL US NOW ON 09065 005500 (Premium rate @£1.53 pm)

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