Can We Help?
If you are looking for experienced experts to take or make calls to your customers, we can help.
vetfone™ is the UK’s number 1 veterinary support helpline. We have over 26 RCVS registered Vet Nurses, supported by vets, who handle thousands of calls every month on behalf of pharmaceutical companies, pet industry and pet charities so you can be assured we are very experienced in matching our service to your needs.
You might want:
- An expert 24/7 advice helpline to support one or more products for specific time periods.
- Pass any out of hours calls to us to extend your current in house helpline support or pharmacovigilence responsibilities
- Make outbound calls to improve sales through increased pet owner compliance, repeat purchase or research campaigns.
- An online interactive portal ‘Ask the Expert’ on your website answering specific questions about your products or therapy areas.
Our RCVS registered Vet Nurses are all trained in telephone communication and call flow skills, but still retain their genuine empathetic approach to your customers and their pets.
The Fundamentals
All calls are answered in your company or product specific name as directed by you. Our Vet Nurses will deliver expert quality advice and help whilst following the agreed call flow and meeting your objectives.
Capturing the data surrounding all of our services is fundamental to delivering and maintaining a quality service. The data captured from the call allows you to look at certain call trends, particular advice requests and geographical spread of calls that can be tailored to your exact needs.
Click here to see our latest trends and data
Value for Money?
vetfone is an extremely cost effective way of providing support for your products without compromising on quality or care. In addition as over 99% of vetfone users are more than satisfied with the service you know you would be investing in real value.
Call us now on 0844 445 7780 or email, we know we can help.
Testimonial
"In all my communications and workings with vetfone I have come across an extremely professional and personable team. Always willing to help solve even the smallest of problems. vetfone offer a unique and vital service for the welfare of our animals in a time when skilled one on one communication is not always easy to find." Patrick Traill BVSc BSc MRCVS, Technical Services Manager, Fort Dodge Animal Health - Division of Wyeth
