Getting Started

We want you to get the vetfone™ service that will best suit your needs and although we do most of the set up for you there are a few things we need you to do:

  • Spend some time to help us understand what you are trying to achieve.
  • If the solution requires us to exchange data then you need to provide access to your IT people in order to help us design a suitable database transfer and management scheme.
  • Give us estimates of the number of calls & call lengths prior to launch so we can ensure the right number of Vet Nurses required.
  • Use one of your existing published telephone numbers and divert to us or have us allocate you a local rate, freefone or “golden number”.
  • Agree final Terms & Conditions We like to keep things simple and clear for all parties.
  • Appoint internal Project Manager.
  • Help us create the draft Vet Nurse call guide and provide suitable Vet Nurse training material and specialist instructions if required.
  • Agree an initial implementation plan, launch timetable then sign off the final project plan.




Ideally 2-4 weeks for a simple service. However for one customer who was in a real fix, we got the service up and running in 3 working days!

Please do not hesitate to call us if you would like to discuss any of the above or have any other questions on 0333 332 1871 or email



We provide quality care and cost efficient services that in turn will help you provide expert support, regardless of the time of day.
CALL US NOW ON 0333 332 1871 or email

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