We know you care, we do too.

Providing expert care and advice to worried pet owners who are concerned about the welfare of an animal is what we do. vetfone™ has many years experience working with some of the largest Pet Charities in the world helping them to provide a caring, expert helpline service.

What can we do for you?

vetfone™ cost effectively provides veterinary advice in your name to your clients whenever you need us. If you already have an in house helpline that operates day time hours, why not turn it into a 24/7 helpline by passing out of hours calls to vetfone?

Every call is handled by one of our RCVS Vet nurses and with over 99% of vetfone users stating they were more than satisfied with the service, we know we are helping pets and pet owners in a way that meets their needs.

As it becomes increasingly costly to see an out of hours vet, vetfone provides valuable support and helps  the caller decide if they need to see a vet and if so, how quickly. Over 40% of calls handled are dealt with by advice only (about 70% of out of hours callers do not need to be seen as an emergency),so this means less out of hours call outs and unnecessary vet visits.

Click to see vetfone’s latest call data.





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We know how much effort charities put in every single day and how much every penny counts. The following are just examples of the cost effective and quality services vetfone already provides to many charities just like you

  • Out of Hours advice and support to complement your in house help lines and often saving the pet owner a large out of hours vets fee.
  • Fully managed 24/7 Vet Nurse helpline – we take some of your helpline calls. 
  • Managed Care – developing a care plan for pets with specific issues such as behaviour or diabetes so improving compliance with treatment plans and giving them best chance to live a long and happy life.
  • Re-home Support – With experience of over 60,000 re- homers vetfone are experienced in delivering key care messages ensuring everything is going to plan.
  • Income generator – resell vetfone’s helpline service as an add on either at re-homing, via your website or using it as a relevant and cost effective way to promote membership.

We provide quality care and cost efficient services that in turn will help you provide expert support, regardless of the time of day. Call us now on 0333 332 1871 or email and let us help.


"RSPCA have worked with vetfone for 6 years now, and we believe their 'emergency' service for concerned pet owners, is one of the best developments in recent years to counter the fear many have of rising veterinary costs.
The performance data provided shows the service is efficient, effective and of benefit to both animal and owner alike."
Samantha Horvath, Trading, Licensing and E-Commerce Head - RSPCA 


We provide quality care and cost efficient services that in turn will help you provide expert support, regardless of the time of day.
CALL US NOW ON 0333 332 1871  or email

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